Terms and conditions

Last updated: October 5, 2026

These terms cover bridgeharbor.io, the Bridge Harbor website, and the Bridge Harbor platform at app.bridgeharbor.io. Bridge Harbor is run by Bridge Harbor Inc., a Delaware corporation (“Bridge Harbor”, “we”, “us”). By using the site or creating an account, you agree to these terms. If you use Bridge Harbor for a company, you agree to them on its behalf and confirm you have the authority to do so.

If your company has signed a separate agreement or order form with us, that document wins wherever it differs from these terms.

The website

You may browse the site and share its pages. Do not copy large parts of it, scrape it, try to break or overload it, or present its content as your own. The product screens shown on the site use fictional data. Nothing on the site is legal, tax, trade-finance or compliance advice.

Your account

You need an account to use the platform. Give us accurate details, keep your login to yourself and tell us straight away at hello@bridgeharbor.io if you think someone else has used it. You are responsible for what happens under your account, including the actions of anyone you invite to your desk.

Using the platform

Bridge Harbor is built for commodity brokers to run their orders, documents, shipments and invoices. Use it only for lawful business. Do not:

• upload anything you do not have the right to share, or anything unlawful or harmful;
• use it to break sanctions, export-control, customs or trade laws;
• try to get into other customers’ data, test our security without written permission, or reverse-engineer the platform;
• resell the platform or use it to build a competing product.

We may suspend an account that breaks these rules or puts other customers at risk. Where we can, we will tell you first and give you a chance to fix it.

Your data

Your orders, documents, counterparties and other business data stay yours. You give us permission to store and process them only to run the platform for you, keep it secure and support you. We do not sell your data, and we never share your counterparties or prices with other customers. You can export your data at any time while your account is open. How we handle personal information is set out in our privacy policy.

Harbor AI

Harbor AI reads your documents, pulls out the numbers, drafts messages and flags what needs attention. It does not send, book, file, approve or decide anything on its own; you review and approve every draft. AI output can be wrong. Check figures, documents and messages before you rely on them or send them. You remain responsible for your trades and what you send to your counterparties.

Plans and payment

Prices are shown at sign-up or in your order form. Paid plans are billed in advance and renew automatically for the same period unless you cancel before the renewal date. Fees do not include taxes, which you pay where they apply. If a payment fails, we will tell you; if it stays unpaid, we may pause the account until it is settled. We will give you at least 30 days’ notice before a price change affects you.

Cancelling

You can cancel at any time from your account or by emailing us. Your access continues to the end of the period you have paid for; we do not refund part-used periods unless the law requires it. After an account closes, you have 30 days to export your data, after which we delete it, except what the law requires us to keep.

Our property

The platform, the site, the Bridge Harbor name and logo, and the software behind them belong to Bridge Harbor. These terms give you the right to use the platform while your account is active; they do not transfer any ownership. If you send us feedback, we may use it without owing you anything.

Availability and changes

We work to keep Bridge Harbor running and secure, but we cannot promise it will be uninterrupted or error-free. We may improve, change or remove features. If we remove something you rely on, we will tell you in advance where we can.

Disclaimers

Except where these terms say otherwise, the site and the platform are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.

Limits on liability

To the fullest extent the law allows, neither side is liable to the other for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Bridge Harbor’s total liability arising from these terms or your use of Bridge Harbor is limited to the greater of the fees you paid us in the 12 months before the claim and US$100. Nothing in these terms limits liability that cannot be limited by law.

Indemnity

If a third party brings a claim against Bridge Harbor because of data you uploaded or your breach of these terms, you will cover the reasonable costs and losses that result.

Changes to these terms

If we change these terms we will update this page and the date at the top. For material changes we will also email account owners at least 30 days before they take effect. Continuing to use Bridge Harbor after that means you accept the new terms.

Governing law

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Any dispute will be handled by the state or federal courts located in Delaware, and both sides agree to their jurisdiction.

General

If any part of these terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer these terms without our consent; we may transfer them as part of a merger, acquisition or sale of the business.

Contact

Questions about these terms: hello@bridgeharbor.io.